Privacy Policy

• To review your submission, prepare and send your estimate, and answer your questions.
• To provide a prepaid shipping label when you qualify, insure your package if you choose, and track it.
• To inspect your games, send you inspection results, and return games you ask to have returned.
• To pay you, keep records of the payment, and resolve any problem with it, including a failed or returned payment.
• To send you messages about your sale: links, status updates, and payment notices. We do not currently send marketing emails. If that changes, we will tell you and offer an opt-out in every message.
• To prevent fraud, spam, abuse, and security incidents, and to confirm that a sale is legitimate.
• To measure how our website and our advertising perform, and to improve our services.
• To keep business, tax, and accounting records, to comply with the law, to enforce our Terms of Service, and to establish, exercise, or defend legal claims.

We do not make decisions that have legal or similarly significant effects on you using only automated means. Our staff review the information the AI software provides and finalize every estimate and every inspection result.

To help identify the games in your photos, we send the photos you submit to a third-party AI service provider. The service reads each image and returns the titles and platforms it recognizes. We match those results to a price catalog. Our staff review the results and finalize every estimate and every final value. The AI does not make the final decision.

We send the photo only, with a fixed instruction to identify the games in it. We do not send your name, email, phone number, or address with it. We do not use your photos or information to train AI models, and our provider is not permitted to use what we send it to train its models. Photos can show more than games, such as a room, a person, or a document, so please keep your photos to your games.

We do not sell your personal information, and we do not share it with third parties for their own marketing or for advertising across other companies’ sites. We share information only in these ways.

Service providers

We use outside companies to help us run our business. They include companies that host our website and store our data, send our emails, read images, buy and print shipping labels, track and insure packages, process payments and payouts, and measure how our website is used and how our advertising performs. They may use your information only to provide their services to us. We may change service providers at any time.

To deliver, insure, and pay

We give a provider the information it needs to deliver your package, handle an insurance claim, or send your payment.

Legal and safety reasons

When the law requires it, such as for a subpoena, court order, or government request. Also to enforce our terms, to protect the rights, property, or safety of Retro Rematch, our customers, or others, and to investigate fraud or security incidents.

Business changes

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred, and this policy will continue to apply to it unless we tell you otherwise.

With your consent

When you ask us to share information, or agree to it.

De-identified information

We may use and share information that has been combined or stripped so it cannot reasonably identify you.

When we resell games, we do not give the buyer any information about you.

We use cookies and similar technologies, such as browser storage, to keep our website working, to remember where a visit came from (for example, the website or ad that sent you) so we know which marketing works, to count visits and see how people move through our site, and to join up the steps of a single visit. Some are set by us and some by the analytics and advertising services we use, such as Google Analytics. Our campaign cookies last up to 90 days, the counter for a single visit lasts only while a tab is open, and analytics cookies can last up to two years. We use analytics with advertising features turned off, and we use cookies from advertising companies to measure which of our ads bring people to our site. None of this runs on your private estimate, shipping, results, or status pages.

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google’s opt-out add-on at tools.google.com/dlpage/gaoptout. Our services still work if you block cookies, although the information in our campaign cookies will not be kept.

Do Not Track and Global Privacy Control

Our website does not currently respond to “Do Not Track” signals. Because we do not sell or share personal information, there is no sale or sharing to opt out of, and a Global Privacy Control signal does not change how we handle your information.

We keep information for as long as we need it for the purposes in this policy, including completing and supporting your sale, keeping business, tax, and accounting records, resolving disputes and claims, preventing fraud, and meeting legal obligations. When we no longer need it, we may delete it or make it so it can no longer identify you, and we will do so when you ask, as Section 8 describes, subject to the exceptions there. Some records are kept longer because they are our record of the transaction: your invoice, the payment record, and the payout destination we sent the money to.

• Encryption in transit. Our website uses HTTPS.
• Encryption in storage. We encrypt email addresses, phone numbers, shipping and return addresses, the IP address recorded when you submit a form, and payout destinations before they reach our database. The key is kept separately from the database.
• Private file storage. Photos, lists, and label files are kept in private storage and opened only through short-lived links.
• Private links. Your estimate, shipping, results, and status pages open only through long random links we email to you. We store a scrambled version of each link, not the link itself.
• Limited access. Only authorized staff can see customer records. They sign in, they have roles, and we keep a log of staff actions on customer records.
• Payments. We do not handle card or bank account numbers. Our payment providers do, under their own security programs.

No method of transmission or storage is completely secure, so we cannot promise absolute security. Please keep your email account secure, because our links are sent to it. If a breach affects your information, we will notify you and the authorities as the law requires.

You can ask us to tell you what personal information we hold about you and give you a copy, to correct it, or to delete it. You can withdraw any consent you gave, and you can opt out of marketing messages (we send none today). Residents of some states, including California, Texas, and Kentucky, have these rights by law. We offer them to all sellers in the United States, wherever you live.

How to ask

Email support@retrorematch.games with the subject “Privacy request.” Include your name, the email address you used with us, and your reference number (it starts with RR-) if you have it. You can also write to Retro Rematch, Attn: Privacy Team, 3550 Lakeline Blvd Ste 170, PMB 1107, Leander, TX 78641.

How we check it is you

We match your request to the email address and reference number on the sale. We may reply to the email address on file or ask for details only you would know. We will not ask for more than we need.

Using an agent

You may ask someone to make a request for you. We may need your written permission and may confirm it with you.

Timing

We confirm receipt within 10 business days and respond within 45 days. If we need more time, we may extend that by up to 45 more days, and we will tell you why.

What we may keep or refuse

We may keep information we are required or permitted to keep, such as invoices and payment records, the payout destination we sent money to, and records needed for taxes, fraud prevention, or legal claims. We may refuse a request we cannot verify or that the law allows us to refuse, and we will explain why. If you ask us to delete information while a sale is still open, we may not be able to complete that sale.

Appeals

If we deny a request, you may appeal by replying to our response with the word “Appeal” within 60 days. We will respond in writing within 60 days of receiving your appeal. If we uphold the denial, you may contact your state attorney general.

No penalty

We will not treat you worse for using these rights.

This section adds to the rest of this policy. In the past 12 months, we have collected the categories of personal information below. We do not sell personal information or share it for cross-context behavioral advertising, including for anyone under 16. We do not intentionally collect sensitive personal information.

We do not collect biometric information, professional or employment information, education information, or protected characteristics. We keep information as described in Section 6.

You have the right to know what we collect, to delete, to correct, and not to be treated worse for using your rights. You may also opt out of sale or sharing and limit the use of sensitive information, though we do neither. California’s “Shine the Light” law lets you ask about disclosures to third parties for their direct marketing. We make none. To use any right, follow Section 8.

Our services are for adults. You must be at least 18 years old, or the age of majority where you live, to sell to us. Our services are not directed to children under 13, and we do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

We are based in the United States, and our services are for sellers in the United States. We and our service providers process information in the United States and may process it in other countries where those providers or their own providers operate.

Our pages may link to other companies’ sites and services. When you set up a bank transfer on our payment processor’s page, or are paid through PayPal, you are dealing with that company under its own privacy policy. We do not control those policies and are not responsible for them.

We send emails about your sale from donotreply@retrorematch.games. Replies go to support@retrorematch.games. We keep copies of messages we send and receive, and our email provider records whether each message was delivered. We do not send text messages.

We may update this policy. We will post the new version here with a new effective date. If a change is material and you have an open sale, we will also email you. Changes apply going forward.

Pettit Media Solutions LLC, doing business as Retro Rematch.
Mail: Retro Rematch, Attn: Privacy Team, 3550 Lakeline Blvd Ste 170, PMB 1107, Leander, TX 78641.
Email: support@retrorematch.games (please put “Privacy” in the subject line).